Privacy Policy

1. Information we process

Engage AI may process account details, user profile information, tenant and role assignments, customer records, lead details, conversation messages, appointment information, broadcast activity, audit logs, support records, and technical usage data.

2. How information is used

We use information to provide, secure, maintain, support, and improve Engage AI. This includes authentication, tenant scoping, permission checks, message handling, workflow automation, reporting, troubleshooting, abuse prevention, and product improvement.

3. AI and automation

Where AI features are enabled, relevant content may be processed to produce drafts, summaries, recommendations, classifications, or retrieval results. Organizations should configure AI providers and data handling settings according to their own compliance requirements.

4. Sharing and subprocessors

We may share information with service providers that help operate Engage AI, such as hosting, messaging, calendar, identity, analytics, support, and AI infrastructure providers.

We do not sell personal data. Third-party integrations may process data under their own terms and policies.

5. Retention

Information is retained for as long as needed to provide the service, meet legal or contractual obligations, resolve disputes, maintain auditability, and support legitimate operational needs.

Deletion behavior may depend on your organization’s configuration, retention settings, and connected provider records.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, so organizations should also manage user access, provider credentials, and internal operating procedures carefully.

7. Your choices and rights

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, or object to certain processing of personal data.

Requests should generally be directed to the organization that controls the relevant customer or user record.

8. International processing

Engage AI and its service providers may process information in locations where infrastructure, support, or provider services operate, subject to applicable safeguards and contractual requirements.

9. Changes and contact

We may update this policy as Engage AI changes. Questions can be directed to your Engage AI administrator or support contact.