Data Deletion Instructions

1. Submit a deletion request

Contact the organization that collected your information or communicated with you through Engage AI. If you are an Engage AI user, contact your organization administrator or Engage AI support contact.

State that you are requesting data deletion and provide enough information for the organization to locate the correct record, such as your name and the phone number or email address used in the conversation. Do not send passwords, one-time codes, payment details, or identity documents unless the organization provides a secure and necessary verification process.

2. Identity and authority verification

The organization may need to verify your identity and its authority to delete the requested data. This protects records from unauthorized or fraudulent deletion requests.

Requests are handled by an authorized administrator for the organization that controls the relevant Engage AI workspace.

3. Engage AI deletion scope

When an authorized administrator deletes a customer record, Engage AI removes the tenant-scoped customer profile and its linked leads, conversations, appointments, follow-up artifacts, and broadcast-recipient artifacts.

The deletion is irreversible in the application. Engage AI records auditable deletion events so the organization can demonstrate that the governed cleanup was performed.

4. Records outside Engage AI

Deleting data from Engage AI does not automatically delete records held independently by Meta, WhatsApp, your organization, or another connected provider. Contact those parties or use their account controls for data they control.

Removing an app or business integration in Meta does not by itself replace a deletion request for data already stored in Engage AI.

5. Limited retention

Some limited information may be retained where required for security, fraud prevention, legal obligations, dispute resolution, backup integrity, or proof that a deletion occurred. Any retained information remains subject to access controls and applicable retention requirements.

6. Confirmation and questions

Ask the organization or administrator handling your request for confirmation when the deletion is complete. Questions about privacy rights or the status of a request should be directed to that same data-controlling organization or Engage AI support contact.